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Jordane Lou 31 The Flâneur 6 Accessories 0
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FAQ
What are the delivery times?

We prepare and ship orders within 1 to 3 business days. Delivery times vary depending on your country:

  • France: 5 to 6 business days
  • Europe: 7 to 10 business days
  • International: 10 to 15 business days
ARE THERE ANY CUSTOMS FEES?

Customs duties and/or import taxes may be applied by the local authorities of the destination country. These charges are the responsibility of the customer and are beyond our control.
What if I receive a defective item or wrong order?

We apologize for the inconvenience. Please email us at hello@jordanelou.com with a photo of the product you received and your order number. We will resolve the issue promptly.
How to choose the right size?

Each product page includes a size guide specific to the item. If you are between sizes, we recommend choosing the larger one. Feel free to contact us for personalized advice!
Do you accept gift cards or promo codes?

Yes! You can enter your gift card or promo code at checkout, in the designated field. Only one promo code can be used per order.
Do you restock?

Some of our products are limited edition, but we occasionally restock upon demand. To be the first to know, sign up for our newsletter or follow us on Instagram.